FAQ - LagMart

How can I order?

A: You can order easily using our online platform. When you find a product you need, you can add it to your cart, log in and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Why should I buy online?

A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through the order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

What information should I input when ordering?

A: Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

What payment methods can I use?

A: You can use all the major credit cards, Bank transfers or Pay on Delivery

If you are a customer with an established customer relationship with LagMart you are able to use the invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are a returning customer, please contact support@lagmart.com and notify us

Is VAT charged?

If you have a VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. The online checkout system will automatically fill in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually

What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact support@lagmart.com and notify us about the problem. We can manage the order manually.

What are the delivery charges?

Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.